This section includes frequently asked questions for the Clinic in Hand Mobile application suite.
General Questions
I can't find the VA apps
After starting the iPad, I chose to synchronize or restore my iTunes account instead of connecting as a new iPad. Now the Clinic in Hand apps are not included in the apps views.
Answer: If you swiped through all of the apps views and do not see the Clinic in Hand apps, the iPad removed them when you chose to synch or restore your iTunes account. These are the general steps to re-install the VA apps:
- Contact the VA Help Desk and state that you synched your iTunes. The Help desk will send you instructions to install the Airwatch app, which secures private information.
- Install Airwatch. The VA will send you a "token" that you need to activate Airwatch. You will have 48 hours to apply the token before it expires.
- Re-install the VA Clinic in Hand apps according to the instructions you receive from the Help Desk.
If you attempt to re-synch or restore your iTunes account again, you will again remove the VA apps.
I can't email a form
When submitting a Clinic in Hand form, the app disallows sending the form because the app is not synchronized with my email.
Answer: You must set up your iPad to allow sending mail from your account. To synch your email account with the app:
- Open Settings.
- Choose Mail, Contacts, Calendars.
- Choose Add Account.
- Choose one of the listed common mail account types, or choose Other if your mail account type isn't listed. A form opens requesting account information.
- Fill in the form with your account information, including your account password.
- Click Next. The iPad verifies the account. If it is successful, the the Ipad displays settings for the account.
- Ensure Mail is set to On.
- Click Save. The iPad saves your account and returns to the Mail, Contacts, Calendars view. You can now return to the app and try submitting the form.
Vet Appointment Request
User issue
Application issue
Logon Issue
Complaint
Compliment
Staff Appointment Request
User issue
Application issue
Logon Issue
Complaint
Compliment
Launchpad
Unable to Download App
Unable to login
Broken Link
Deleted Launchpad
Family Caregiver Pilot
Request Loaner Agreement
Lost/Stolen Device
Broken Device
iPad Navigation
iPad Educate User
Care4Caregiver
Navigation
Suggestion
Other Application Error
Health Advocate
I can't email the Health Advocate form
When I send the Health Advocate form, the app disallows it because the app is not synchronized with my email.
Answer: Your iPad may not be set up to use your email account. Follow these instructions to allow your iPad to send email from this app:
- Open Settings.
- Choose Mail, Contacts, Calendars.
- Choose Add Account.
- Choose one of the listed common mail account types, or choose Other if your mail account type isn't listed. A form opens requesting account information.
- Fill in the form with your account information, including your account password.
- Click Next. The iPad verifies the account. If it is successful, the the Ipad displays settings for the account.
- Ensure Mail is set to On.
- Click Save. The iPad saves your account and returns to the Mail, Contacts, Calendars view. You can now return to the app and try submitting the form.
Unable Set Surrogate
Navigation
Suggestion
Other Application Error
Health Assessment
Navigation
Suggestion
Other Application Error
Journal
Unable to add entry
Navigation
Suggestion
Other Application Error
Notification and Reminders
Unable to view
Navigation
Suggestion
Other Application Error
RX Refill
Unable to refill RX
Navigation
Suggestion
Other Application Error
Summary of Care
RX info Unavailable
Appt info Unavailable
Labs/Allergies Unavailable
Unable to view VA Notes
Navigation
Suggestion
Other Application Error
Pain Coach
Navigation
Suggestion
Other Application Error
PTSD Coach
Navigation
Suggestion
Other Application Error
Mobile Secure Messaging
Unable to send Message
Navigation
Suggestion
Other Application Error
Mobile Blue Button
Cannot Retrieve Data
Incorrect Information
Navigation
Suggestion
Other Application Error
My Story (Veteran)
Unable to Submit Report
Navigation
Suggestion
Other Application Error
My Story (Provider)
Unable to View Veteran Data
Navigation
Suggestion
Other Application Error