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General Questions

I get a Forbidden Error or Database Error when logging in

Answer: The iPad lost its connection during the log in due to an overload or a technical error. Wait a few minutes and try again. If repeated attempts fail, contact the Help Desk.

I can't find the VA apps

After starting the iPad, I chose to synchronize or restore my iTunes account instead of connecting as a new iPad. Now the Clinic in Hand apps are not included in the apps views.

Answer: If you swiped through all of the apps views and do not see the Clinic in Hand apps, the iPad removed them The iPad removed the VA apps when you chose to synch or restore your iTunes account. These are the general steps to You must re-install the VA appsthem. These are the tasks:

1. Contact the VA Help Desk and state that you synched your iTunes. The Help desk will send you instructions to install the Airwatch app, which secures private information.
2. Install Airwatch. The VA will send you a "token" that you need to activate Airwatch. You will have 48 hours to apply the token before it expires.
3. Re-install the VA Clinic in Hand apps according to the instructions you receive from the Help Desk.

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