...

General Questions

I get a Forbidden Error or Database Error when

...

I try to log in

Answer: There are two possible causes. Either the iPad lost its connection during log-in, or you do not have Premium DS Login Premium Logon account.

How to get a DS Login Premium accountClick on the link below to view the instructions for getting a Premium DS Log-on account:

Obtaining a Premium DS Logon Account

If you already have a Premium account, wait a few minutes and try again. If repeated attempts fail, contact the Help Desk.

I get a Server Status:500 Error when opening LaunchPad

When I return to LaunchPad from another app, I receive the following error message:

ERROR! Error Communicating with Server Status:500.

Answer: Click OK in the message. You can then resume launching apps in LaunchPad. This is a bug on the server that we are fixing.

The VA apps are missing

After starting the iPad, I chose to synchronize or restore my iTunes account instead of connecting as a new iPad. Now the Clinic in Hand apps are missing.

...